PLDT Home Fiber “Always On”: Keeping Filipino Homes Connected During Unexpected Outages

Today, connected households depend on the internet to keep life running smoothly—whether it’s for virtual meetings, online classes, movie marathons, or gaming competitions. As digital activities become an integral part of daily life, reliability has become more crucial than just internet speed.

To meet this need, PLDT Home has launched Fiber Always On, an innovative broadband solution that ensures households stay connected even during unexpected fiber outages.

PLDT Home stands out as the first and only provider in the Philippines to introduce a hybrid modem that integrates fiber and LTE connectivity in one device. This innovative technology automatically shifts to its LTE backup when fiber service is interrupted, reducing disruptions without the need for customers to manually turn on a mobile hotspot, keep a secondary connection, or subscribe to an additional backup service.

Unlike traditional broadband connections that disconnect during outages, PLDT Home Fiber Always On offers a more reliable internet experience by utilizing the combined power of PLDT’s fiber and wireless networks.

Viboy E. Añonuevo, Vice President and Head of Home Fixed Broadband

“Today, the internet has become a vital part of everyday family life—whether it’s for work, online learning, entertainment, or staying close to loved ones. We understand how disruptive it can be when that connection is suddenly interrupted. That’s why with PLDT Home Fiber Always On, we’re giving families added peace of mind – keeping them reliably connected even during unexpected outages. At PLDT Home, we remain focused on delivering a smarter, more resilient internet experience, powered by the combined strength of our fiber and wireless networks,” said Viboy E. Añonuevo, Vice President and Head of Home Fixed Broadband.

Maintaining reliable internet requires a vast fiber-optic network covering many kilometers. Although highly resilient, this network can sometimes be affected by external damage from construction, roadworks, pests, or vehicle accidents. Repair times vary based on the damage’s nature and location. These challenges underscore the need for innovative solutions to help households remain connected.

PLDT Home Fiber Always On aims to resolve a common frustration among internet users by allowing them to work, attend online classes, stream, game, and control connected devices with minimal disruptions. Additionally, the modem automatically creates a service repair ticket within 15 minutes of downtime, helping to speed up issue resolution and keep households connected.

After fiber service is restored, the modem automatically reverts to the fiber connection without needing any action from the customer.

As more households adopt digital lifestyles, continuous connectivity becomes essential. This is particularly important in homes where numerous users work, study, stream, game, and remain connected all day long.

PLDT Home simplifies switching with a smooth transition to Fiber Always On. Customers who upgrade to PLDT Home Fiber Plan 1399 or higher will receive free Always On service fees for six months, complimentary installation valued at P3,600, a free speed increase of up to twice as fast, and unlimited entertainment options from Cignal.

To learn more about PLDT Home Fiber Always On, visit www.pldthome.com/switch.

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PLDT Home Fiber “Always On”: Keeping Filipino Homes Connected During Unexpected Outages

Melo Villareal

Out of Town Blog

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