Lelystad’s 3-Star Hotels Lead the Way in Guest Satisfaction, Boosting Tourism

In a significant shift for the tourism industry, Lelystad has emerged as a beacon of guest satisfaction, with its 3-star hotels leading the charge in offering memorable travel experiences. A recent study by Shiji Group, which analyzed the global hotel industry’s performance, shows that midscale properties are now outperforming their luxury counterparts in terms of guest satisfaction. This marks a pivotal moment for Lelystad tourism, as the city’s midrange hotels rise to the occasion, offering guests quality experiences without the luxury price tag.

The Shiji Group’s Q3 2025 Guest Experience Benchmark reveals a 0.8 percentage point increase in satisfaction for 3-star hotels, more than double the satisfaction growth seen in 5-star hotels. This surge reflects a broader trend where travelers are increasingly prioritizing value for money and exceptional service, with midscale hotels becoming the preferred choice for many. For cities like Lelystad, this shift is paving the way for tourism growth, attracting both budget-conscious travelers and those seeking unique, personalized experiences.

According to the report, the global Global Review Index (GRI), a key indicator of overall guest satisfaction, reached a new high of 86.8%. This marks a continued upward trend that began in late 2022, reflecting the industry’s response to evolving guest expectations. The shift towards midscale hotels aligns with this trend, as more visitors seek out quality stays that deliver exceptional value. In Lelystad, this transformation is particularly evident, as hotels have made significant strides in improving service quality while keeping prices competitive, ensuring that the city stands out as an attractive destination for tourists.

The overall review volume for hotels around the globe has also risen by 2.6% year-over-year, signaling increased engagement from travelers and a desire to share their experiences. Google has become a leading platform for travelers, with its review volume surging by 33% over the past year. This growth in online reviews underscores the importance of positive guest feedback in driving tourism. In Lelystad, this trend is especially notable as travelers increasingly turn to online platforms to guide their accommodation choices. The presence of more positive reviews for Lelystad’s 3-star hotels is drawing even more visitors, enhancing the city’s appeal on the international stage.

Although some regions, including Europe, have seen slight declines in review volumes, Lelystad stands as an example of how focusing on service excellence can help a destination thrive. While Europe’s review volume dropped by 2.1%, the appeal of midscale hotels in Lelystad continues to rise, offering a model for other cities looking to boost their tourism industries. This positive shift is particularly beneficial for regional economies, as more satisfied tourists mean higher return visits and increased recommendations.

Another area where Lelystad is excelling is in response times. The report highlighted that the average response time from hotels worldwide improved to just 3.0 days, a significant improvement from the previous year’s 4.7 days. This is largely due to the growing use of AI-assisted tools to manage guest inquiries. In Lelystad, hoteliers have embraced these technologies, making it easier for travelers to receive quick and personalized service, further enhancing the city’s reputation as a tourist-friendly destination.

For travelers looking for value without compromising quality, Lelystad’s 3-star hotels are proving to be an excellent choice. These accommodations offer great service, comfortable stays, and a welcoming atmosphere for tourists. With growing satisfaction rates, Lelystad is becoming a prime example of how midscale hotels can effectively cater to the modern traveler’s needs. For those seeking affordable yet rewarding travel experiences, Lelystad is a destination worth considering.

As the global tourism industry evolves, the success of Lelystad’s midscale hotels in enhancing guest satisfaction sets a high standard for other cities to follow. This trend shows that it’s no longer about offering just luxury accommodations but also about delivering a well-rounded guest experience at every level. Lelystad tourism is flourishing as the city embraces this new era of travel, where service excellence, affordability, and guest-centric experiences are key.

Lelystad’s 3-star hotels are leading the way in redefining what tourists expect from their stays. The city’s focus on quality, responsive service, and competitive pricing makes it an attractive destination for a wide range of travelers. As Lelystad continues to grow in popularity, it demonstrates how the midscale hotel sector can drive tourism, offering valuable lessons for other destinations aiming to boost their hospitality offerings and attract more visitors in the future.

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